USI Support

We get a lot of questions about connecting to WiFi. See below for the most common questions and answers to make sure you’re fully connected.

You will need to run a CAT5e grade Ethernet cable from the wall jack or Ethernet port 1 of the U.S. Internet provided fiber modem to the WAN/Internet port of the wireless router. The router will need to be configured with a DHCP/Dynamic internet type, which most make/model wireless routers are already set to out of the box. Though it is not a requirement for your service to work, for security reasons we highly recommend configuring WPA2 Encryption to secure your home wireless network.

A power cycle is a procedure performed by unplugging the power on the modem/router for approximately 20-30 seconds in an attempt to reconnect or retrain the connection to the host and the network.

If you are experiencing issues with your connection, we suggest running a power cycle as the first step to troubleshooting the problem.

Wireless interference is caused by radios on the same frequency, and some electronic devices can cause speed and connectivity issues between a wireless connected device and the wireless access point it is connecting to. Below is a list of known Radio and Physical interferences. It is recommended to make sure such devices are approximately 10-12 feet away from the transmitting access point in order to prevent wireless interference from happening.

RFI (Radio Frequency Interference) and EMI (Electromagnetic Interference):

• Microwave oven
• 2.4GHz wireless devices (baby monitors, wireless security systems, etc.)
• Speakers
• Wireless printers
• Home automation devices
• Bluetooth devices (mouse, phone, PDA, headset, cell phone, etc.)
• Wireless computer accessories (mice, keyboards, wireless game controllers, etc.)
• Fluorescent lighting
• WISP (wireless internet service providers) that may be using a non-WiFi type of modulation (e.g., WiMAX)
• Poor electrical wiring and connections. This can emit RF all over the spectrum, not just within 2.4

Physical Interference:

• Walls
• Stucco sliding
• Masonry/ cinder block/ brick
• Insulation
• Double-pane, gas-filled, or polarized windows

The network key being entered may not match what is configured within the router. If it is a saved network connection, it is recommended that the save information be deleted and then re-entered appropriately when attempting to re-connect to the wireless network. Network keys are case-sensitive.

A network key is the password configured within the router to allow network access; the network will ask for the password before trying to connect to the network.

If you are directly connected to the internet source, a password is not needed to connect to the internet. If you are connecting via wireless router, a Network Key (password) will need to be entered to connect to the network if the router is configured with a WEP/WPA/WPA2 (WPA2 is highly recommended) encryption.

If the router in your home was provided by USI Fiber, we would need to be contacted so that one of our agents can process this change for you. If you have provided your own router, please refer to the documentation for your specific make / model for instructions on changing your network name / password.

It is likely that the Ethernet cable being used is faulty, and a new Ethernet cable should be installed to replace the faulty cable. The wireless adapter being enabled may be conflicting with the Ethernet adapter. The Ethernet (LAN) port in use may be defective. You will need to contact your router manufacturer’s support, if a third-party device, to troubleshoot. Contact U.S. Internet technical support if the router was provided by USI.

Your wireless signal to the access point may be too weak to hold the connection, wireless interference may be affecting your connection to the access point, or your battery may be dying and your device may be shutting down adapters to preserve battery life.