USI Support

Below is an outline of what to expect during the construction deployment of USI Fiber in your area. From start to finish, this process normally takes 4-6 weeks. All work is completed in the Public Right of Way, which is the area between the sidewalk and the street.

You will see utility locators in your area using spray paint and flags to indicate underground utilities to be avoided during construction. As crews dig to spot gas lines in the area, a construction notice will be attached to your door indicating that construction will begin in 2-3 days.

Crews will use boring equipment to install conduit in the Public Right of Way between your home and the curb of the street. A 2’ x 4’ concrete access point known as a hand hole will be installed near the center of the block on both sides of the street to provide access for maintenance and to conceal all infrastructure. We install the hand holes to be flush with the ground.

After the conduit and hand holes are installed, crews will begin restoration by filling any excavations, seeding any grass that was disturbed, and preparing any holes drilled on the sidewalk or road surfaces for permanent restoration.

Once construction is completed, our crews will pull the fiber into the conduit and connect homes that have already subscribed to the service. Our splicing teams will splice sections of fiber together to create the path back to our central office.

With the construction and restoration complete, the area will go live and subscribers will be notified that they can use their service.

After mainline completion, all future work will be limited to maintenance, repairs, and bringing new individual subscribers online. You may notice the associated utility marks, small excavations, and/or boring from the Public Right of Way.