F.A.Q.

Business

Am I able to have a static IP address on the USI Fiber internet connection?
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Yes. Static IP Address assignments, for business class service only, are available upon request. Contact your Sales Representative or U.S. Internet customer service.
Why isn’t my VPN working?
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Verify that the Host Server address is correct as well as the Host Username and Password. This information will need to be obtained by your employer or your employer’s IT Department. If you connect through a router, there may be settings that are not configured properly to support a VPN connection.
Where are Ravon VoIP services available?
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We primarily provide Ravon service in the United States; however, we may be able to provide service even if you are outside of the country. Please contact us to confirm availability in your area.
Will fax work with VoIP?
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Fax can work over Ravon VoIP services; however, it might not perform as well as a traditional fax line would. This is due to differences in data transmission between analog and digital.
What is the difference between VoIP and regular phone service?
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Ravon uses your internet connection to transmit your phone calls. This means we can achieve cost savings over traditional phone service and provide a greater set of features at the same time.
What is VoIP?
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Voice Over Internet Protocol is a technology that enables voice communications using the internet. VoIP provides an alternative to traditional telephone networks, which use a fixed electrical path.
What can I host on USI cloud hosting servers?
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We offer every hosting solution for every need: websites, applications, FTP sites, VoIP and more.
How are USI’s data centers secured?
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Our data center is staffed 24x7 and is secured with access controls, access monitoring, and video surveillance.

Residential

Will my alarm system work with Ravon?
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Your alarm system might not be compatible with VoIP. The best thing to do would be to contact your alarm provider, and ask if they have any equipment that will allow their service to work with a VoIP service. Most traditional providers offer an Alarm Only line for roughly $10 a month.
Can I use my mobile device with Ravon?
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Yes! Simply forward your calls to your mobile device and stay in touch wherever you are.
How do I add a phone?
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USI’s feature-rich phone service is available for only $20 per month, plus tax and applicable fees. The price includes all the equipment required, one free local telephone number (or free porting of your current number), one phone line, and popular features like call waiting and voicemail.
What should I do if I don't have an internet connection, but I do have a dial tone on my Ravon phone service?
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It is likely there is a conflict in your wireless router’s auto configuration (DHCP). Power cycling your router for 20-30 seconds should resolve this. If power cycling your wireless router does not resolve the issue, there is likely an issue with the Ethernet cable running from the internet source to the router, and a new Ethernet cable will need to be installed to replace the suspected faulty cable. If there is still an issue, it is recommended that you call into our technical support staff at 952-253-3278.
What is fiber?
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A fiber internet connection, sometimes referred to as FTTH, FTTP, or FTTX, is the use of fiber optic cabling to send and receive internet signals between USI and your home by using light. This allows your internet connection to literally travel at the speed of light and provides an unbelievably reliable connection with a nearly unlimited capacity for future growth!
Does US Internet provide Anti-Virus, Spyware, or Adware protection?
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Customers are required to provide their own security software. There are free options—such as AVG, Avast, Malwarebytes and Spybot—and commercial malware and spyware software are also available. Note: The above security programs are not supported by U.S. Internet.
Who can get USI’s phone service?
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Ravon residential service is available throughout the United States.
What are the recommended minimum computer requirements?
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  • 1 Ghz CPU speed or higher with multi CPU or multi core
  • 1 GB of RAM Memory or more
  • 1 Gigabit network card built in (as opposed to a USB network card)
  • 500 MB of open hard drive storage
  • Web browser version that is not older than 2 years
Can I use XBox Live or Stream Gaming networks with US Internet Fiber connection?
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Yes. Although, port forwarding from a router to the game console may be necessary if the NAT option in your router isn’t working properly.
Can I use Virtual Private Networking (VPN) with a fiber Internet connection?
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Yes. U.S. Internet does not block this feature.
How can I change my Internet speed plan?
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Since we don’t have contracts, you can change your speed at any time! To change your speed package, you will need to contact Customer Care at 952-253-3278 or your sales representative.
Can I use my own wireless router with the USI Fiber connection?
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Absolutely! We recommend you get a Dual-Band, Gigabit-capable router. It’s also a good idea (though not necessary for the lower speeds) to get one that is Gigabit-capable over WiFi.
Is there any equipment I need in my home?
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All you need is a router. Make sure that your router is a Gigabit-capable router to ensure that you are receiving our fast speeds. You can rent one from us for $8/month or you can purchase your own.
How can I stream my favorite shows with USI Fiber's internet?
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Our favorite combination at USI is a Roku device paired with YouTube TV. Roku allows you to stream from your TV (if you have a newer TV, Roku may already be built in) while YouTube TV allows you to be able to stream your favorite shows—including local news, sports and weather. Of course, there are many more options out there so feel free to shop around to see which is the best fit for you. To learn more, visit our TV Streaming support article.
When are you coming to my area?
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We’re working as quickly as we can to expand our coverage area! Check out our coverage map to see our current expansion plan.
What is USI's stance on net neutrality?
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Our network is being built to handle increased internet usage and demand so that we can continue to support net neutrality!  
  • We do not have data caps.
  • We do not block or filter content.
  • We do not provide preferential network treatment.
  • We do not throttle internet traffic.
  • We do not sell customer data.
  • We support reasonable network practices that are neither anticompetitive nor prejudicial.