F.A.Q.

Yes. Static IP Address assignments, for business class service only, are available upon request. Contact your Sales Representative or US Internet customer service for pricing options.

Verify that the Host Server address is correct as well as the Host Username and Password. This information will need to be obtained by your employer or your employer’s IT Department. If you connect through a router, there may be settings that are not configured properly to support a VPN connection.

We primarily provide Ravon service in the United States; however, we may be able to provide service even if you are outside of the country. Please contact us to confirm availability in your area.

Fax can work over Ravon VoIP services; however, it might not perform as well as a traditional fax line would. This is due to differences in data transmission between analog and digital.

Ravon uses your internet connection to transmit your phone calls. This means we can achieve cost savings over traditional phone service and provide a greater set of features at the same time.

Voice Over Internet Protocol is a technology that enables voice communications using the internet. VoIP provides an alternative to traditional telephone networks, which use a fixed electrical path.

We offer every hosting solution for every need: websites, applications, FTP sites, VoIP and more.

Our data center is staffed 24x7 and is secured with access controls, access monitoring, and video surveillance.

Router Ethernet (WAN (Modem/Internet) and LAN) ports have a link type of 10/100 Mbps and 10/100/1000 Mbps. Routers with 10/100 Mbps will not receive or distribute speeds higher than 100 Mbps, whereas routers with 10/100/1000 Mbps will receive/distribute speeds up to 1000 Mbps. You will see these specifications on the manufacturers box for any router. We recommend that you confirm the Ethernet port specs instead of going off the AC1000+ specifications. Sometimes the AC wireless specification can be misleading and the router will only support 10/100 Mbps Ethernet link capacity.

Your alarm system might not be compatible with VoIP. The best thing to do would be to contact your alarm provider, and ask if they have any equipment that will allow their service to work with a VoIP service. Most traditional providers offer an Alarm Only line for roughly $10 a month.

Yes! Simply forward your calls to your mobile device and stay in touch wherever you are.

USI’s feature-rich phone service is available for only $20 per month, plus tax and applicable fees. The price includes all the equipment required, one free local telephone number (or free porting of your current number), one phone line, and popular features like call waiting and voicemail.

It is likely there is a conflict in your wireless router’s auto configuration (DHCP). Power cycling your router for 20-30 seconds should resolve this. If power cycling your wireless router does not resolve the issue, there is likely an issue with the Ethernet cable running from the internet source to the router, and a new Ethernet cable will need to be installed to replace the suspected faulty cable. If there is still an issue, it is recommended that you call into our technical support staff at 952-253-3278.

A fiber internet connection, sometimes referred to as FTTH, FTTP, or FTTX, is the use of fiber optic cabling to send and receive internet signals between USI and your home by using light. This allows your internet connection to literally travel at the speed of light and provides an unbelievably reliable connection with a nearly unlimited capacity for future growth!

Customers are required to provide their own security software. There are free options—such as AVG, Avast, Malwarebytes and Spybot—and commercial malware and spyware software are also available. Note: The above security programs are not supported by U.S. Internet.

Ravon residential service is available throughout the United States.

• 1 Ghz CPU speed or higher with multi CPU or multi core
• 1 GB of RAM Memory or more
• 1 Gigabit network card built in (as opposed to a USB network card)
• 500 MB of open hard drive storage
• Web browser version that is not older than 2 years

Yes. Although, port forwarding from a router to the game console may be necessary if the NAT option in your router isn’t working properly.

Yes. US Internet does not block this feature.

Since we don’t have contracts, you can change your speed at any time! To change your speed package, you will need to contact Customer Care at 952-253-3278 or your sales representative.

Absolutely! We recommend you get a Dual-Band, Gigabit capable router. It’s also a good idea (though not necessary for the lower speeds) to get one that is Gigabit-capable over WiFi. To see if your router is Gigabit capable, just check the specifications on the manufacturers box and look to see if the Router Ethernet port has a link type of 10/100/1000 Mbps.

All you need is a router. Make sure that your router is a Gigabit-capable router to ensure that you are receiving our fast speeds. To keep it simple, you can choose our wireless experience for $10/month or you can purchase your own. To see if your router is Gigabit capable, just check the specifications on the manufacturers box and look to see if the Router Ethernet port has a link type of 10/100/1000 Mbps.

Our favorite combination at USI is a Roku device paired with YouTube TV. Roku allows you to stream from your TV (if you have a newer TV, Roku may already be built in) while YouTube TV allows you to be able to stream your favorite shows—including local news, sports and weather. Of course, there are many more options out there so feel free to shop around to see which is the best fit for you. To learn more, visit our TV Streaming support article.

Our network is being built to handle increased internet usage and demand so that we can continue to support net neutrality!  

• We do not have data caps.
• We do not block or filter content.
• We do not provide preferential network treatment.
• We do not throttle internet traffic.
• We do not sell customer data.
• We support reasonable network practices that are neither anticompetitive nor prejudicial.

USI is moving residential customers to a new billing platform between September and November. Before your account moves, we'll let you know your migration date and send you a new account number. Until then, continue paying your bill the way you do today. After your account moves, you'll use your new account number to access the new customer portal.

We're always looking for ways to make things easier for you. The new billing platform offers more options and a better experience for managing your account, including:

• More ways to manage your account online. Your new customer portal offers more options, so you can take care of things on your own, anytime.
• Upgraded phone system. Get more from our phone system, including automated options that give you basic information about outages, billing, and service status without waiting to speak with someone.

If you're a USI residential customer, this applies to you.

We'll be transitioning USI customers to the new billing platform sometime between September and November. We'll contact you before your account is migrated, so you know exactly what to expect and when.

Yes. You'll receive a new account number prior to migration and will need it to sign into your new customer portal. We'll include it in the final communication we send closer to your migration date, which will arrive by email if we have an email address on file for you, or by physical letter if we don't. If you can't find it, just give us a call. We can look it up using your old account number or your last name.

Until your account moves, keep paying the way you do today.

Once your account has migrated, you'll sign in to our new, upgraded portal at portal.usinternet.com using your new account number. There you can pay your bill, update your account profile, add or change services, and adjust your billing preferences.

You won’t be able to sign in to the new portal until your account has migrated. You'll also find a link to the new portal in the current portal.

Yes, your invoice delivery preference (paper or digital) will be carried over to the new billing system.

Yes, your invoice will look different, but you’ll still find the important billing and account information you’re used to seeing.

You may notice a slight difference in the taxes on your bill. That's because the new system uses a different method of calculating tax than we used before.

Possibly. We're doing our best to keep your due date the same, but it may shift by a day or two.

No. After your account moves, you'll mail payments to a new address. You'll find it on your first invoice from the new platform.

No. Once your account has migrated, you will need to update the payment address in your bank's bill pay service to the new address shown on your invoice. This makes sure your payment reaches us.

Yes. Your autopay information will transfer automatically. You don’t need to set it up again.

No. The billing platform migration itself will not change your internet service. Separately, some customers may receive a speed upgrade as we consolidate our speed offerings. If your speed changes, you'll move to the next available speed at no additional cost.