USI Customer FAQs
Welcome to T-Mobile Fiber.
US Internet is now part of the T-Mobile Fiber family at T-Mobile.
US Internet has joined T-Mobile and is now part of their T-Mobile Fiber Home Internet service, a new product line that is quickly expanding. You know T-Mobile as America's most advanced 5G wireless network and fastest growing internet provider. Now they're continuing their expansion into fiber internet and bringing their legendary customer service and exclusive T-Mobile benefits to US Internet customers, like you!
We're committed to keeping your internet service running just like it does today. In the future, you'll see changes to how you pay your bill and customer service, but don't worry—we'll guide you through every step to ensure a seamless transition.
Have questions? We've got answers. Check out our FAQs below to learn more about what this means for you.
US Internet is joining T-Mobile and will be a part of T-Mobile Fiber Home Internet service, a new product line that is quickly expanding. You know T-Mobile as America's most advanced 5G wireless network and fastest-growing internet provider. Now, T-Mobile is continuing their expansion into fiber internet and bringing their legendary customer service and exclusive T-Mobile benefits to US Internet customers.
USI joining T-Mobile Fiber brings even more value to our customers. With this move, you can expect the same fast, reliable fiber internet you love, backed by T-Mobile's innovation and resources to expand the network and deliver the best internet experience possible.
T-Mobile Fiber Home Internet is a new product line of T-Mobile. You know T-Mobile as America's largest 5G network and fastest growing internet provider. T-Mobile Fiber delivers home broadband service over fiber-optic lines plus legendary customer service and exclusive T-Mobile benefits to fiber internet customers in select marketings across the country. Learn more at https://fiber.t-mobile.com/.
We're committed to providing the same great internet service you enjoy today. As your US Internet account is transferred to T-Mobile, there will be no changes to your standard rate. If we plan to make any changes at any time, we will notify you prior to making those changes.
You can continue to reach US Internet the same way you always have through our customer support channels, online portals, and local service teams. You can expect changes down the road as we integrate with T-Mobile's systems, but we'll keep you informed every step of the way so it's as seamless as possible.
As US Internet is integrated with T-Mobile systems, we'll be in touch with more information regarding your accounts, including how to get the convenience of a single bill.
Yes, for now. There will be no immediate changes to how you pay your bill, including any autopay or existing payment arrangements. However, as we integrate with T-Mobile Fiber, there will be updates to billing but we'll guide you through every step to ensure a seamless transition.
The same great team that has supported you at US Internet will continue to be here for you. As we integrate into the T-Mobile Fiber family, we'll remain focused on providing top-tier customer service.
With the strength and innovation of T-Mobile behind us, we're committed to delivering the same fast, reliable fiber internet you love while continuing to invest in cutting-edge technology to make it even better. Plus, as a T-Mobile Fiber customer, you'll have access to exciting T-Mobile benefits, discounts, and more valued-packed options like T-Mobile Tuesdays!
We're excited about the future and the additional value we can bring you. If you have any questions, we're here to help!